NETS - the Newborn and paediatric Emergency Transport Service - gives 24/7 phone advice, clinical coordination, and retrieval for sick babies across NSW. Call early, even just for advice.
NETS referral line: 1300 36 2500 (24 hours). One call gets you advice and, if needed, transport.
When to call
You need advice or help to stabilise.
Respiratory or other support beyond the unit's capability.
Suspected surgical, cardiac or metabolic problem.
A baby who may need a higher level of care.
When in doubt - call; advice is always available.
How to call
Have these ready
Baby's name / details, gestation and weight.
The problem and current support.
Observations and what you have done so far.
NETS coordinates advice and transport in one call.
While you wait
Keep stabilising
Keep the baby warm and well-supported.
Secure airway and IV access as able.
Continue stabilisation - the NETS song sheets are a great step-by-step aid.